Most AI transformations stall not because the technology fails, but because the organization around it hasn’t changed. Companies are measuring the wrong things: tokens consumed, tools deployed. But these aren’t proxies for performance. 

This session takes on the question technology leaders can't avoid in 2026: what does productivity mean when people and AI work together? Lattice CEO Sarah Franklin makes the case that becoming AI-native is an operating model redesign, not just a technology rollout: restructuring roles, workflows, and decisions to turn AI spend into measurable business outcomes. 

Attendees will leave with a framework for measuring AI's real impact on performance and a starting point for redesigning the work around it.