IT teams are the nervous system of every enterprise - every employee depends on them, yet they spend the majority of their time on manual, repetitive work. A new generation of AI-native platforms is changing that: not by adding automation to existing tools, but by rebuilding the entire IT function around AI from the ground up. Jake Stauch, Co-Founder & CEO of Serval, talks with Sequoia Partner Anas Biad about the insight that led him to rethink enterprise IT - and how the companies doing it right are turning their IT teams into automation engines for the entire organisation.