Full Name

Malte Kosub

Job Title

Co-Founder & CEO

Company

Parloa

Speaker Bio

Malte Kosub is the Co-Founder and CEO of Parloa, one of the world’s fastest-growing AI companies. Parloa has developed an AI Agent Management Platform (AMP) that elevates the customer experience to a new level. The platform automates contact and call centers, utilizing the full power of generative AI in a secure and reliable way for customer interactions. It combines highly capable AI agents that hold natural, personalized conversations with AI support for human service agents. Leading global brands rely on Parloa to strengthen customer relationships, increase satisfaction, empower employees, handle more complex tasks, grow revenue, and enhance loyalty. Malte founded Parloa in 2018 with Stefan Ostwald. Under his leadership, the company has grown to over 300 employees, operating from Berlin, Munich, and New York. Parloa has established strategic partnerships with companies like Microsoft, PwC, and KPMG and has won several awards, including Runner-Up for Microsoft’s German Partner of the Year, European Customer Champion, and the European Contact Center & Customer Service Award alongside customer Home Shopping Europe (HSE). Parloa’s clients include major companies such as HSE, BarmeniaGothaer, Helvetia, Decathlon, W&W, Generali, SwissLife, Deutsche Glasfaser, VHV Versicherungen, TeamViewer, AdmiralDirekt, Thalia, Orderbird, OBI Group Holding, E.ON One, Riverty, and Berlin Brandenburg Airport (BER), along with several Fortune 200 customers. Before founding Parloa, Malte co-founded Future of Voice, which quickly became one of Europe’s leading Conversational AI agencies. He also founded and sold the e-commerce startup Wandnotiz in early 2017.