Full Name

Adrian McDermott

Job Title

Chief Technology Officer

Company

Zendesk

Speaker Bio

Adrian McDermott has led the product management and engineering teams at Zendesk since 2010. He was responsible for defining and leading global product strategy and product development. In 2021, he moved into the Chief Technology Officer role to focus on engaging customers to create new paths for product innovation that shape the future of customer service. Previously, Adrian served as CTO at Attributor, where he managed web-crawling and content-identification systems for text, video, and images. Adrian was the first engineer hired by Plumtree Software and remained with the company through its IPO and subsequent acquisition by BEA. He also serves on the Board of Directors for Be My Eyes, a visual assistance app and previously for Mandiant, a security software company. Adrian is a Yorkshireman living in San Francisco. When he is not working, you can find him spending time with his wife and two children, pretending he can still code, and advising start-ups.